Frequently Asked Questions (FAQ)
1. How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 6–12 business days, depending on your location.
2. Do you ship internationally?
Yes! We proudly ship to customers worldwide. Shipping times may vary based on your country and local customs.
3. How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number. Tracking information usually becomes active within 24–72 hours.
4. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods available during checkout.
5. Are your beauty devices safe to use?
Yes. Our products are carefully selected and designed for safe home use. Please read the product instructions before using any device.
6. Can I return my order?
Yes. If you're not satisfied with your purchase, please contact our support team within the return period. Items must be unused and in their original packaging.
7. My order hasn't arrived yet. What should I do?
Shipping times may occasionally be affected by customs or courier delays. If your order is significantly delayed, please contact us and we'll be happy to assist you.
8. How can I contact customer support?
You can reach us anytime by email at:
Our team responds within 24–48 business hours.
9. Do your products come with instructions?
Yes. Every product includes user instructions. Some products also include additional guides or manuals to help you get the best results.
10. Are your products suitable for all skin types?
Most of our beauty devices are suitable for a wide range of skin types. We recommend reading the product description and following all safety instructions before use.
11. Can I change or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.
12. Why choose Silkruru?
At Silkruru, we focus on providing innovative beauty and skincare devices that combine quality, convenience, and affordability. Our mission is to help you achieve professional skincare results from the comfort of your home.